Benefits of PIT Crew Projects

Breaking down barriers

"The process improvement efforts have provided clarity, transparency and most importantly improvements on both sides."

Empowering staff

"It’s ongoing now – the process bleeds over to daily aspects of my job and within my department, allowing me to think outside the box when it comes to finding solutions."

Supporting change

"Change is being promoted from daily users not just from the top down, creating a feeling of partnership with administration."

Improving customer service

"Customers love that they don't have to come down here or walk a paper around for signatures."

Encouraging open communication

"Our communications, project management, and customer satisfaction has improved tremendously. This would not have happened without the help of our facilitators walking us through this process."

Welcome to UAF Process Improvement

Process Improvement efforts at UAF are supported by the PIT Crew, a team of fifteen staff members who have gone through extensive training to become qualified process improvement facilitators.

Our primary goals include:

Aligning projects to UAF's Strategic Planning Goals
Streamlining processes from business to academics
Reducing cost to UAF but providing high quality service
Maximizing value for the University by providing high , in-house process improvement capabilities
Cross-departmental collaboration of PIT Crew members, contributing their knowledge and skills to give back to the UAF community
Providing professional development opportunities for team members

How We Can Help

The PIT Crew offers the following services:

Large scale process improvement initiatives

These projects address a major service area, such as purchasing or employee recruitment. Process improvement facilitators work with a team to understand the current process, document challenges and opportunities for improvement, and make changes. Typically, the timeline for these projects is one to two years from initial planning through full implementation.

Smaller scale process improvement initiatives

Where an area needing improvement is owned or contained by a single group there are opportunities for smaller, faster process improvement initiatives, such as the Marketing and Communications intake process.

Process mapping sessions

When a group is defining, documenting, or trying to better understand a process, facilitators are available to lead the team through a process mapping session and help produce a clear workflow map.

Electronic forms and workflows

PIT Crew facilitators can help implement DocuSign for electronic forms and routing. Support is also available for other electronic workflows and document management.

Request PIT Crew Engagement

PIT Crew support begins with a conversation with the project sponsor or departmental leadership. Interested departments can start that conversation by filling out the intake form, or by contacting Amber Leytem (arleytem@alaska.edu, 474-5113).

You will be asked to provide a short description of the project, the desired timeline, and the identified project sponsor (the sponsor is the person ultimately responsible for the process, such as a director or vice chancellor).

PIT Crew in the News

UAF Chancellor's Forum on Enrollment

April 2, 2020

Mary Kreta, Vice Chancellor of Enrollment at UAF, highlights some of the outcomes of PIT Crew's work in increasing enrollment.
Watch Forum
Team established to improve approval process for academic courses, programs

June 24, 2019
Read article

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