Career Paths

Nearly 100% of MSDM students are employed either when they graduate or, in some cases, prior to graduation. Having a Master of Security and Disaster Management degree helps the marketability of each student and it demonstrates your focus, discipline, knowledge and experience.

Having a master’s degree in security and disaster management provides the knowledge and skills to be successful in management and supervisor positions in the following career areas:

  • Disaster response coordination
  • Fire departments
  • Homeland security
  • Emergency medical services
  • Program coordination
  • Emergency management
  • Red Cross
  • Military
  • Federal Emergency Management Agency (FEMA)
  • Department of Homeland Security (DHS)
  • Local, state and federal government jobs
  • Law enforcement
  • Business continuity
  • Risk management
Current Job Postings
  • 24-04499 Revenue Auditor I

    July 26, 2024

    Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.The Office of Field Operations, in the Ashland Taxpayer Service Center has an opening for a Revenue Auditor I position. We are seeking a highly motivated individual to provide clear communication skills with taxpayers and their representative(s) over the phone and in person to resolve tax matters.As Revenue Auditor I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully audit tax returns to determine the accuracy of the return filed, payments made, and the extent of liabilities due (if any).Responsibilities include, but are not limited to:Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.Reviewing tax returns as directed.Collecting data, information, and documentation from taxpayers.Monitoring deadlines.Updating notes, histories, and taxpayer information in agency computer systems and audit work papers.Recording notes proficiently and accurately into agency computers systems during telephone conversations.Conducting meetings and other conferences with taxpayers and tax professionals.Utilizing Microsoft Excel at a basic level and learning more advanced techniques.Ensuring the safety and confidentiality of taxpayer information, data, and records.Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.The successful candidate should possess clear communication skills to work with customers in person or over the telephone and in writing, occasionally in confrontational situations.Additional / Supplemental information:Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).Required to comply with all tax laws.Mostly at a desk using a computer and telephone.Some travel for training and education.We offer opportunities for flexible work schedules.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree which must include twenty semester hours or thirty quarter hours in pure accounting courses. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Certification as Certified Public Accountant or as a Certified Internal Auditor will substitute for the required education; OR Experience with a financial institution, corporation, college, university, state, local, or federal government in financial analysis, economic analysis, Kentucky tax administration, financial planning, cost analysis, credit analysis or loan analysis, accounting, or a related field will substitute for the required education on a year-for-year basis. Two years of professional level tax experience in the audit, review or preparation of excise, corporation, or individual income tax withholding, or property and/or sales tax within a state government Revenue Department or the Internal Revenue Service will substitute for the twenty accounting hours. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsIncumbents working in this job title primarily perform duties in an office setting. Travel may be required.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Clarice Crisp at clarice.crisp@ky.gov or 606-920-2037.An Equal Opportunity Employer M/F/D  

  • Public Works Concrete Supervisor

    July 22, 2024

    Salary Range:$59,120.73 To 72,422.89 AnnuallyWant a dynamic and exciting career in street maintenance while impacting multiple facets of local government and helping the public? Think you have what it takes to excel in one of Kansas City’s most sought after communities? The City of Leawood is in search of a motivated, capable leader with expertise in concrete and street maintenance experience to flourish as our Public Works Concrete Supervisor. The successful individual must be able to develop and motivate their team of employees, have a team player attitude, and strive for excellence in their work! THE CITY OF LEAWOOD, KANSAS is looking for a Public Works Concrete Supervisor  Are you the ideal person to become the Public Works Concrete Supervisor with the City of Leawood?Do you have excellent interpersonal skills and the ability to collaborate with fellow supervisors on building a cohesive work group?Do you have experience in overseeing concrete maintenance and repair?Do you have leadership experience and are you ready for the next step in your career?Are you eager to develop fellow employees to do better and grow into well rounded individuals?Summary of the Position: The Concrete Supervisor plans, coordinates, and supervisors the concrete maintenance and repair of City streets and roadways and assists the department in the development, implementation and evaluation of street and stormwater maintenance. The Concrete Supervisor oversees training the assigned personnel in safety, proper equipment uses and general work procedures.  General Overview of Responsibilities:Plans, coordinates, and supervises all concrete maintenance programs. Establishes priorities and schedules for concrete maintenance.Plans, coordinates and supervisors the concrete preparation, maintenance and inspection of City streets and roadways.Responsible for the hiring, training, supervising and evaluation of public works maintenance staff.Supervises crew in the daily performance of concrete maintenance work.Trains assigned personnel in safety, proper equipment use, and general work procedures. Assesses skills and training needs to aid in their development.Responsible for the layout, fabrication and installation/application of traffic counter devices. Ensures traffic counter data is provided to the Right-of-Way Technician and Engineers.Ensures the status of work orders are up-to-date and entered into the City’s work management system to account for resources and activities on project sites and work orders.Assists the department in the development, implementation and evaluation of department programs, objectives, policies and procedures.Assists the Public Works Superintendent in preparing, monitoring and evaluating the operating budget for the Asphalt maintenance services.Assists in the long-range planning and budgeting for the Street and Stormwater maintenance division.Employee will be required to assist with snow removal operations and other emergency activities that require occasionally working extended shifts, including after hours, weekends and/or holidays.  Typical emergency shifts are twelve hours.Minimum Requirements:  Must have a minimum of ten (10) years of experience in public works maintenance, street construction, stormwater management or equivalent experience with two (2) years of supervisory or lead experience. Equivalent experience may include an Associate's degree in Construction Management or related degree with eight (8) years of experience with one (1) year of supervisory or lead experience.  Three (3) years of supervisory or lead experience preferred. Supervisory or lead experience includes completing performance appraisals, directing employee's daily work assignments, or evaluating the crew assignments. Must have or be able to achieve APWA Winter Maintenance Supervisor Certificate.   Additional public works maintenance supervisory training and certification or equivalent, preferred.   Must have a Commercial Driver’s License (CDL).  Accepting Applications through August 5, 2024  Targeted Hiring Rate of Pay: $28.43 - $34.82 / hourly ($59,120.73 - $72,422.89 / annually), DOQ Full Salary Range for position: $59,120.73 - $85,725.06 / annually  *Applicants that currently hold a valid Commercial Driver's License (CDL) Class A or B is eligible to receive a stipend; up to $5,000 for a Class A and up to $3,000 for a Class B.  In addition to a competitive salary, the City provides generous benefit opportunities – more info can be found at www.leawood-benefits.org.  We understand that a healthy work-life balance is essential for the success and well-being of our employees. Therefore, we have established the New Hire 40-Hour Vacation Program designed to give our newest team members the chance to recharge, explore, and connect with their passions outside of work.  From day one, enjoy the luxury of 40 hours of fully paid time off.   The City of Leawood offers career development opportunities in which the employee could increase their experience, training, and pay.  The position is eligible to receive merit-based pay increases every year (merit increase up to 5% increase).  Employees also receive a Time In Service Bonus every three years of employment on their anniversary date equal to 5% of their annual salary.   Apply Today!

  • Facility Technician (Experienced)

    July 22, 2024

    Salary Range:$25.78 To 28.36 HourlyAre you passionate about helping maintain buildings and facilities? Do you have experience in HVAC, electrical, plumbing or building maintenance? Do you have a knack for keeping things tidy and beautiful? Join our dynamic team as a Facility Technician and become a crucial part of maintaining the city owned building and facilities! THE CITY OF LEAWOOD, KANSAS is looking for an Experienced Facility Technician  Are you the ideal person to become a Facility Technician with the City of Leawood?Possess a strong work ethic and willingness to learn new skills?Are reliable, punctual, and able to work well in a team environment?Have the physical stamina to perform tasks such as lifting, bending, and operating equipment?Desire for career development and growth with the City and the outdoor/natural conservation industry?The Facility team starts the day at 7am and works until 3:30pm with some overtime. Individuals will be exposed to all different elements of building maintenance, ranging from HVAC to electrical to plumbing.  The sky is the limit and your career as a Facility Technician at the City of Leawood would be up to how you make it! Summary of the Position: The Facility Technician performs preventive maintenance on City owned equipment, diagnoses building maintenance issues and performs light routine repairs.  Assists the Building Maintenance Supervisor in ensuring the safety and reliability of City owned facilities and equipment.General Overview of Responsibilities:Responsible for moderate routine repairs and preventative maintenance, on all City owned facilities and equipment to ensure the facilities and equipment are in working condition.  Equipment includes but is not limited to heating and cooling, plumbing and electrical equipment.Responsible for performing interior and exterior construction duties including but not limited to moderate carpentry, drywall, masonry, roofing, concrete, wall coverings, painting, and floor coverings.Responsible for moderate maintenance and verifies operation of security, access and fire protection systems including eye washing stations and emergency lights.Responsible for diagnosing and troubleshooting moderate electrical and plumbing defects found during inspection, replacement or installation.Responsible for maintaining and updating work orders and keeping the Building Maintenance Supervisor or designee updated with a status report of work completed.Responsible for maintaining building maintenance records and protocols in various electronic and computer based software applications.Assists the Building Maintenance Supervisor in maintaining inventory and records of all City buildings, equipment, and building maintenance supplies.Assists the Department with inspections, replacements, installations, and repairs of various electrical devices including outlets, light fixtures, and switches.Conducts daily visual inspection of interior and exterior building lighting appliances.Performs light housekeeping around City facilities.Assists the Building Maintenance Supervisor in providing routine oversight of contractual janitorial staff.Assists in the training of Facility Technician Is and Facility Attendants.May assist Facility Specialists with diagnosing complex plumbing, hvac and electrical repairs.Minimum Requirements:  Must have a minimum of four (4) years of experience in HVAC, plumbing, electrical or building maintenance.  An Associate’s degree plus two (2) years of experience would count for equivalent work experience. Must possess a valid driver’s license and acceptable driving record per the City’s drivers Use of Vehicles for City Business policy throughout employment with the City.Preferred Experience: Experience in municipality building maintenance and HVAC experience.  Accepting Applications through August 5, 2024  Targeted Hiring Rate of Pay: $25.78 -$28.36/ hourly, DOQ In addition to a competitive salary, the City provides generous benefit opportunities – more info can be found at www.leawood-benefits.org.  We understand that a healthy work-life balance is essential for the success and well-being of our employees. Therefore, we have established the New Hire 40-Hour Vacation Program designed to give our newest team members the chance to recharge, explore, and connect with their passions outside of work.  From day one, enjoy the luxury of 40 hours of fully paid time off.   The City of Leawood offers career development opportunities in which the employee could increase their experience, training, and pay.  The position is eligible to receive merit-based pay increases every year (merit increase up to 5% increase).  Employees also receive a Time In Service Bonus every three years of employment on their anniversary date equal to 5% of their annual salary.   

  • Public Works Maintenance Worker (Entry Level)

    July 22, 2024

    Salary Range:$21.00 To 25.00 Hourly Are you passionate about helping maintain streets and stormwater drainage? Do you have a knack for keeping things tidy and beautiful? Join our dynamic team as a Public Works Maintenance Worker and become a crucial part of maintaining the streets in our community!THE CITY OF LEAWOOD, KANSAS is looking for  Entry-Level Public Works Maintenance Workers As a Public Works Maintenance Worker, you'll be an integral part of maintaining the functionality of our local streets and storm drainage. Your daily tasks may include:Performing general maintenance tasks such repairing, replacing and maintaining the City’s concrete and asphalt foundations.Assisting with repairs and upkeep of roadways, walkways, sidewalks, curbs, storm water basins and more.  Collecting and disposing of litter to ensure a clean and inviting environment for visitors.Collaborating with fellow team members to prioritize tasks and complete assignments efficiently.We are seeking individuals who are eager to learn about asphalt, concrete, stormwater and street maintenance in general to join our team. The Public Works Maintenance team plays a vital role in keeping the City of Leawood’s streets maintained for everyone to enjoy throughout the year.   Are you the ideal candidate to start a career as a Public Works Maintenance Worker with the City of Leawood?Have a love for the outdoors and a desire to contribute to the community?Possess a strong work ethic and willingness to learn new skills?Are reliable, punctual, and able to work well in a team environment?Have the physical stamina to perform tasks such as lifting, bending, and operating equipment?Desire for career development and growth with the City and the outdoor/natural conservation industry?Public Works Maintenance Workers crews start the day between 5:30am – 7am and work until 2:00pm -3:00pm with some overtime. Individuals will be exposed to all different elements of what the Public Works Maintenance division does, ranging from replacing concrete, applying payment markings, repairing asphalt, filling cracks and potholes and cleaning of storm drains.  The sky is the limit and your career as a Public Works Maintenance Worker at the City of Leawood would be up to how you make it! Additional Information: At the City of Leawood, we understand that a healthy work-life balance is essential for the success and well-being of our employees. That's why we're thrilled to present our latest initiative – the New Hire 40-Hour Vacation Program! This program is designed to give our newest team members the chance to recharge, explore, and connect with their passions outside of work.  From day one, enjoy the luxury of 40 hours of fully paid time off. Whether you use it for a long weekend getaway, quality time with loved ones, or simply to relax at home, this program is all about YOU. We understand that everyone has different preferences, values, and life situations - tailor your vacation hours to fit your unique needs and schedule. Our goal is to make your time off work seamlessly with your life.  We believe that happy employees lead to a thriving workplace. Join us in embracing a culture that values not just the work you do but also the experiences that make you unique.The City of Leawood offers career development opportunities in which the employee could increase their experience, training, and pay.  The position is eligible to receive merit-based pay increases every year (merit increase up to 5% increase).  Employees also receive a Time In Service Bonus every three years of employment on their anniversary date equal to 5% of their annual salary.   Minimum Requirements:  Must have a high school diploma or equivalent and must possess a valid driver’s license and acceptable driving record per the City’s drivers Use of Vehicles for City Business policy throughout employment with the City. Preferred Requirements: Two (2) years of experience in street maintenance.  Class A Commercial Driver’s License (CDL) with air brakes and tanker endorsements. Accepting Applications through August 5 . Starting Rate of Pay: $21.00 - $25.00 / hourly, DOQ (This is a non-exempt benefits eligible position.) * *Applicants that currently hold a valid Commercial Driver's License (CDL) Class A or B is eligible to receive a stipend; up to $5,000 for a Class A and up to $3,000 for a Class B.  Applications will be reviewed on a continuous bias with the anticipation of contacting applicants through the posting date.  

  • Lateral Police Officer (Experienced)

    July 22, 2024

    Are you currently a Police Officer looking for the next step in your career?Do you want to continue to make a different every day for a community that supports you?Do you have what it takes to join a dynamic and exciting career in public safety at one of Kansas City metro’s most sought after communities? If your answer is YES, then the employees and citizens of Leawood, Kansas need you TODAY!  THE CITY OF LEAWOOD, KANSAS is looking for  Lateral (Experienced) Police Officers  Why you should be a part of the Police Department at the City of Leawood:Leawood Police Officers strives for excellence in their service to each other, fellow employees, the Governing Body and ultimately the citizens of Leawood.As a Leawood Police Officer, you will be responsible for enforcing state and local laws while driving around in new (and pretty exciting) police vehicles (Tesla) in one of the premier residential community and a prestigious business address in the Kansas City metro.You will receive top notch training to ensure you become the best-commissioned police officer you can!Leawood Police Officers make a difference in the community every day earning the respect and admiration of their fellow employees, the citizens of Leawood and surrounding areas.The Leawood Police Officers are proud to come to work and wear the Leawood Police uniform every day!Salary: The starting salary for a lateral Police Officer is $64,800 with the max salary for a Police Officer IV being $94,478.40. Additional Information: At the City of Leawood, we understand that a healthy work-life balance is essential for the success and well-being of our employees. That's why we're thrilled to present our latest initiative – the New Hire 40-Hour Vacation Program! This program is designed to give our newest team members the chance to recharge, explore, and connect with their passions outside of work.  From day one, enjoy the luxury of 40 hours of fully paid time off. Whether you use it for a long weekend getaway, quality time with loved ones, or simply to relax at home, this program is all about YOU. We understand that everyone has different preferences, values, and life situations - tailor your vacation hours to fit your unique needs and schedule. Our goal is to make your time off work seamlessly with your life.  We believe that happy employees lead to a thriving workplace. Join us in embracing a culture that values not just the work you do but also the experiences that make you unique.The City of Leawood offers career development opportunities in which the employee could increase their experience, training, and pay.  The position is eligible to receive merit based pay increases every year (merit increase up to 5% increase).  Employees also receive a Time In Service Bonus every three years of employment on their anniversary date equal to 5% of their annual salary.   Must be a full-time, sworn police officer, who has completed a state-certified police academy, or have a valid POST (Peace Officer Standards & Training) certificate, and be within three (3) years of the date of separation from last police agency. All transfers must be eligible for Kansas reciprocity through the Kansas Law Enforcement Training Center (KLETC).Summary of the Position: Police Officer provides law enforcement and public safety services to the community to include the enforcement of state and local laws, statutes and ordinances, criminal and crash investigation, crime prevention, and traffic enforcement.  Areas of assignment include patrol, traffic enforcement, investigations, DARE/SRO and administration.   General Overview of Responsibilities: Responsible for the enforcement of federal, state and local laws, including traffic ordinances.Assists in the investigation of crimes using state and federal established practices, procedures and techniques.Assists the police department in educating the public on the City’s Code, ordinances and state statutes. Responsible for completing clear and concise work related reports in a timely manner.Protects the lives and property of Leawood residents by participating in preventive, proactive patrol by vehicle, bicycle and on foot, including surveillance of high crime/incident areas, after-hours patrol of businesses, and house watches.Investigates vehicular crashes including directing traffic at crashes, coordinating removal of disabled vehicles and dispatching emergency medical personnel if applicable.Administers first aid and emergency medical care to individuals requiring medical assistance when needed until emergency medical personnel arrive on scene.Assists in the investigation of missing persons, civil matters and noise disturbances.Retrieves pertinent information from emergency and non-emergency calls.Responsible for the proper care and use of assigned patrol vehicle, department equipment and weaponry.Participates in community outreach initiatives and programs sponsored or facilitated by the police department.Performs non-criminal public safety services to the community.May participate in the facilitation or administration of a department program that serves the Police Department and/or promotes the City of Leawood Police Department within the community.Minimum Requirements:  Must have a minimum of a high school diploma or equivalent. Must have a minimum of one (1) year of experience as a Police Officer. Must be a full-time, sworn police officer who has completed a state-certified police academy, or have a valid POST (Police Officer Standards & Training) certificate. If transferring from another state, must be eligible for Kansas reciprocity through the Kansas Law Enforcement Training Center (KLETC).  Must maintain an acceptable discipline, accident, and safety record. Must possess a valid driver’s license and acceptable driving record per the City’s drivers Use of Vehicles for City Business policy throughout employment with the City. Attachments (2)

  • 24-04283 Resource Management Analyst III

    July 18, 2024

    Are you interested in being part of a dynamic team that is dedicated to serving the people and state agencies across the Commonwealth? If so, this is your opportunity to work for the Kentucky Department of Revenue.The Department of Revenue, Division of Information Management, has an opening for a Resource Management Analyst III. We are seeking an individual who is detail orientated, has good communication and organizational skills, and the ability to multi-task.As a Resource Management Analyst III, you will play a vital role in processing open records requests and interacting with other state agencies and local governments.Responsibilities include, but are not limited to:Coordinate open records requests to review documents, coordinate with the tax areas, redact/review records, create response letters, and coordinate with legal.Assist with security requests.Help maintain DOR application access and troubleshoot access issues.Assist with audits by gathering requirements information.Participate in new hire onboarding (fingerprint and background check requests).Other duties as assigned.Additional / Supplemental information:Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).Required to comply with all tax laws.Mostly at a desk using a computer and telephone.Some travel for training and education.We offer opportunities for flexible work schedules.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: Four years of systems analysis, business administration, or public administration experience Substitute EDUCATION for EXPERIENCE: Related technical or vocational training will substitute for the bachelor's degree requirement on a year-for-year basis. A master's degree in computer science, business or public administration will substitute for one year of the experience requirement. Substitute EXPERIENCE for EDUCATION: Experience in computer programming, systems analysis, information services, research and statistics, business administration, or public administration will substitute for the bachelor's degree requirement on a year-for-year basis.SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsIncumbents working in this job title typically perform duties in an office setting.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Sherry Dungan at sherry.dungan@ky.gov or 502-564-2552.An Equal Opportunity Employer M/F/D 

  • 24-04246 Taxpayer Services Specialist I

    July 18, 2024

    Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Miscellaneous Taxes, Tobacco Tax Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s), over the phone and occasionally in person, with the Tobacco Taxes.As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.Responsibilities include, but are not limited to:Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.Reviewing tax returns as directed.Updating notes, histories, and taxpayer information in agency computer systems.Recording notes proficiently and accurately into agency computers systems during telephone conversations.Moving between computer screens to find information quickly to answer taxpayers’ questions.Ensuring the safety and confidentiality of taxpayer information, data, and records.Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.Performing other duties as required.Additional / Supplemental information:Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).Required to comply with all tax laws.Mostly at a desk using a computer and telephone.Some travel for training and education.We offer opportunities for flexible work schedules.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsDuties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Debbie Licato at debbie.licato@ky.gov or 502-564-9734.An Equal Opportunity Employer M/F/D 

  • 911 Communications Specialist

    July 17, 2024

    Join the King County Sheriff's Office (KCSO) as a 911 Communications Specialist! KCSO is seeking individuals with a desire to serve their community and who possess exceptional customer service and communication skills.A career as a Communications Specialist offers an outstanding opportunity to directly impact lives, making a difference in critical moments. You'll play a crucial role in improving the quality of life within our community.The Communications Team supports KCSO’s mission by handling over 537,000 calls annually from unincorporated King County; twelve cities, Metro Transit Police, Sound Transit Police and King County Airport Police. Over half a million people rely on our communications specialists, dispatchers, and other personnel.Salary starts at: $31.55 / hr.Basic requirements for the role include:Current US citizenship or lawful permanent residency.Minimum one (1) year of experience providing a high level of customer service.Ability to effectively communicate verbally and in written form using English grammar, spelling, and punctuation.The Communications Center operates 24 hours a day, 7 days a week, including holidays and weekends. Communications Specialists must be willing to work any shift or workweek, including overtime, as assigned.Benefits:Communications Specialists work 4-10s with a guaranteed three days off each week (overtime is never scheduled on days off)No monthly premiums for healthcare coverage12 paid holidays, plus two personal holidaysGenerous vacation and paid sick leavePension and deferred compensation plansORCA transit pass (can be used on buses, light rail and foot ferries)For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

  • 24-04204 Taxpayer Services Specialist I

    July 17, 2024

    Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.The Office of Field Operations has an opening for a Taxpayer Services Specialist I in the Louisville Taxpayer Service Center. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and in person to resolve tax matters.Responsibilities include, but are not limited to:Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.Assisting taxpayers in computing and paying tax liabilities, preparing, paying and filing timely and/or delinquent returns by phone or in personReviewing tax returns as directed.Updating notes, histories, and taxpayer information in agency computer systems and audit work papers.Recording notes proficiently and accurately into agency computers systems during telephone conversations.Moving between computer screens to find information quickly to answer taxpayers’ questions.Utilizing Microsoft Excel at a basic level and learning more advanced techniques.Ensuring the safety and confidentiality of taxpayer information, data, and records.Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.Additional / Supplemental information:Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).Required to comply with all tax laws.Mostly at a desk using a computer and telephone.Some travel for training and education.We offer opportunities for flexible work schedules.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsDuties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact William Duncan at William.duncan@ky.gov or 502-595-4512. An Equal Opportunity Employer M/F/D  

  • 24-04209 Revenue Auditor I

    July 17, 2024

    Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.The Office of Field Operations, in the Pikeville Taxpayer Service Center has an opening for a Revenue Auditor I position. We are seeking a highly motivated individual to provide clear communication skills with taxpayers and their representative(s) over the phone and in person to resolve tax matters.As a Revenue Auditor for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully audit tax returns to determine the accuracy of the return filed, payments made, and the extent of liabilities due (if any).Responsibilities include, but are not limited to:Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.Reviewing tax returns as directed.Collecting data, information, and documentation from taxpayers.Monitoring deadlines.Updating notes, histories, and taxpayer information in agency computer systems and audit work papers.Recording notes proficiently and accurately into agency computers systems during telephone conversations.Conducting meetings and other conferences with taxpayers and tax professionals.Utilizing Microsoft Excel at a basic level and learning more advanced techniques.Ensuring the safety and confidentiality of taxpayer information, data, and records.Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.The successful candidate is required to possess clear communication skills to work with customers in person or over the telephone and in writing, occasionally in confrontational situations.Additional / Supplemental information:Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).Required to comply with all tax laws.Mostly at a desk using a computer and telephone.Some travel for training and education.We offer opportunities for flexible work schedules.Minimum RequirementsEDUCATION: Graduate of a college or university with a bachelor's degree which must include twenty semester hours or thirty quarter hours in pure accounting courses. EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Certification as Certified Public Accountant or as a Certified Internal Auditor will substitute for the required education; OR Experience with a financial institution, corporation, college, university, state, local, or federal government in financial analysis, economic analysis, Kentucky tax administration, financial planning, cost analysis, credit analysis or loan analysis, accounting, or a related field will substitute for the required education on a year-for-year basis. Two years of professional level tax experience in the audit, review or preparation of excise, corporation, or individual income tax withholding, or property and/or sales tax within a state government Revenue Department or the Internal Revenue Service will substitute for the twenty accounting hours. SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONEWorking ConditionsIncumbents working in this job title primarily perform duties in an office setting. Travel may be required.Probationary PeriodThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.If you have questions about this advertisement, please contact Stefanie Steffey at stefanie.steffey@ky.gov or 606-433-7675. An Equal Opportunity Employer M/F/D    

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Robert Ituarte

The online MSDM gives me the opportunity to expand my specialized knowledge and offer applicable expertise in the field, volunteering with my city’s Emergency Operations Center in regional training activities.

ROBERT ITUARTE
BEM 2017, MSDM 2017