Student Resources

As a student at Kuskokwim Campus, there are resources available to support you in finding success. From our on-campus living options, wellness resources and tech support to career coaching and classroom support, KuC is here to support you.  

Sackett Hall

Sackett Hall houses up to 37 co-ed students in four-person suites with bathroom, refrigerators, and a microwave. Sackett Hall includes meal service, a spacious common area, cable T.V., wireless connection, coin-operated laundry, and is within close walking distance of the campus and the Consortium Library.

Wellness Services

KuC provides a variety of Wellness Services designed to support the health, safety and success of students. We have two dedicated mental health and wellness staff on campus who are experts in supporting students wellness journey.


Distance Course Support

The KuC-Bethel Distance Education Department provides clerical and technical support for students and faculty involved in distance delivered, audio conference, video conference and e-learning courses.

  • Fax and photo copy service is available in room 125B.
  • Evening support is available at the front desk weeknights, Mon-Thurs until closing at 9 p.m.
  • For test monitoring, contact Front Desk, 543-4500, uaf-kuc-test-center@alaska.edu  
  • For course technology support, Gerry Domnick gsdomnick@alaska.edu, 543-4590.
  • Students in other regions should contact their local campus for registration and technical support.

Audioconference instructions:

Audioconference Numbers and Tech Tips

Audio Numbers for Students: 

  • Contact your instructor
  • OR check the Blackboard site for your class
  • UAS, UAA, UAF Courses: Contact the instructor.

Audioconference Instructions for Faculty:

Audio conference hints:

  • Five minutes before your course starts, dial into your course using the 1-800 number. A telephone with a mute button is required. Skype, cell, or battery phones are discouraged and cause echoes, static, or disconnect from the conference. If you experience interference hang up and dial back in.
  • To quiet background noise use *6 to mute your line. #6 to unmute your line.
  • For Technical help call the Conference Center Help Line at 1-866-649-1700, provide your student pin number and/or instructor name.
  • The toll free number works in most regions of North America; students pay for costs outside the toll free zone.

UAF is currently adopting the learning management system (LMS) Canvas. Over the next few semesters, more and more of your UAF courses will use Canvas instead of Blackboard.

What does this mean for students?

For the next few semesters, you may have courses on Blackboard and Canvas. For now, all of your courses, even if they are in Canvas, will be accessible via Blackboard.

How do I know if my instructor is using Canvas?

You can check the delivery method of your courses by looking at the “location” column within your Concise Student Schedule at UAOnline. Once logged in:
  1. Choose “Student Services and Account Information”
  2. Click “Registration”
  3. Under Post-Registration, choose “Concise Student Schedule”

If you have any further questions, contact your instructor.

How do I access my online class?

Canvas offers 24/7 student support via email, phone or live chat.

Log into Canvas

Blackboard 

Blackboard is an online learning management system. It allows students to view and/or download class syllabi, assignments, take tests, participate in online discussions, view grades, and contact their instructor.

Instructors are not required to use Blackboard, but many of them do. Instructors may give students access to their Blackboard class starting a week before classes start but often open course shells the first day of class.  It's a good idea to log in BEFORE classes start.  On the first day of instruction you don't have access to your Blackboard, contact your instructor.

Log into Blackboard with your UA username and password.   If your username or password select:  Help, I forgot my username/password

Firefox or Chrome browsers are recommended.

OIT Blackboard Help

Introduction to Blackboard Course

KuC offers a free introduction to Blackboard for on campus or distance students.  Register for the Online Student Success Course or contact Student Services at 543-4562.

Blackboard Collaborate

Collaborate is web conferencing software. You and your instructor and classmates can collaborate using audio, video, and recording capabilities. Also available are private and public chat, a whiteboard, application sharing, a clip art library, and the ability to add and edit content at any time. 

Access Collaborate through Blackboard, under the Tools option.

  • You will need a headset with microphone to participate in audio and video sessions.
  • If your instructor is using Blackboard Collaborate to deliver class, first you will need to download Collaborate. It's recommended you start this process 20-40 minutes BEFORE your first class.

For first time users, we recommend visiting the Blackboard Collaborate resource page to make sure that your computer meets the requirements, has the necessary software, and to test out your connection and equipment prior to joining a session.

Collaborate help

Collaborate tutorial

KuC Computer Lab Access:

  • Students enrolled at KuC or UA courses may use the LAC Computer Lab; hours vary and are posted.
  • Students taking e-live courses in the computer lab need to bring their own headsets; headsets are not available for loan.
  • Plan ahead; practice logging in prior to the course start.

Technology Assistance:

UAF Office of Information Technology (OIT):

KuC helpdesk:

  • 543-4500 or kuc-helpdesk@alaska.edu
  • 1-800-478-5822; ask for Jerry Domnick
  • Students from other regions need to contact their local campus IT department

Reserve space at your site to take your course:

Most students attend on-line and audio courses from their home, office, or computer. In some villages a school, library, or public office may provide space.

Bethel students may contact Front Desk, 543-4500, to reserve a room reservation. Room arrangements at KuC will be posted.

Village students who travel to Bethel may call Front Desk to inquire about room availability at KuC.


Tech Support

Online Accounts

As a university student, you have access to a university email and google apps, UAOnline, Canvas and Blackboard as well as access to KuC computers and printers through your university account.

To claim your automatically created accounts, visit the Easy Login Maintenance Option (ELMO) and selecting either options 2 or 3, verifying your identity, and establishing a password.

Your UA username and password allow access to:

For assistance visit: OIT ELMO Instructions and Help Desk

On a KuC Computer

  • Type elmo in the username box
  • Type the word password in the password box

On your home (or non-KuC) computer: Go to https://elmo.alaska.edu

Now follow these steps:

  • If you know your student ID# choose option 2
  • If you do not know your student ID# choose option 3.
  • Click GO ELMO
  • Carefully answer at least five of the security questions
  • Click Confirm
  • Your username will be displayed on the next page and you can set your password by filling in the New Password box.
  • Click Set Password
  • Allow several minutes for your username and password to be established then hit the Ctrl-Alt-Del keys to log out.
  • Finally, try to log into a KuC computer with your new credentials. Be sure to keep your passwords in a safe place!
  • If you are not at KuC, try to log into your University E-mail at https://www.alaska.edu/google. Click on the Mail icon and enter your UA username and the password you just set in ELMO.

NOTE: A directory or confidentiality hold on your records will prohibit you from using ELMO, so contact your local campus registrar to reset your account.

All incoming UAF students are automatically given an "@alaska.edu" email account once they are actively enrolled in at least one UAF course, usually at the beginning of an academic semester.  Activate or reset your password for Google Apps @ UA email accounts by going to the Easy Login Maintenance Option.

Other applications accessible through the Google Apps interface include Google Calendar, Docs, Chat, Video, Groups and Sites.

Access your email using Quicklinks at the top of the screen.

Help

UA Online provides access to registration, your class schedule, grades and transcripts, billing, financial aid, DegreeWorks, student training, and other student and employee services.

Establish your account at https://alaska.edu/uaonline/

  • You will need your UA username and password.
  • If you don't know your username and password, visit ELMO or got to Get Started above

UAOnline help

Blackboard is an online learning management system. It allows students to view and/or download class syllabi, assignments, take tests, participate in online discussions, view grades, and contact their instructor.

Instructors are not required to use Blackboard, but many of them do. Instructors may give students access to their Blackboard class starting a week before classes start but often open course shells the first day of class.  It's a good idea to log in BEFORE classes start.  On the first day of instruction you don't have access to your Blackboard, contact your instructor.

Log into Blackboard with your UA username and password.   If you forgot your username or password select:  Help, I forgot my username/password

Firefox or Chrome browsers are recommended.

OIT Blackboard Help

Introduction to Blackboard Course

KuC offers a free introduction to Blackboard for on campus or distance students.  Register for the Online Student Success Course on UAOnline or contact Student Services at 543-4562.

Collaborate is web conferencing software. You and your instructor and classmates can collaborate using audio, video, and recording capabilities. Also available are private and public chat, a whiteboard, application sharing, a clip art library, and the ability to add and edit content at any time. 

Access Collaborate through Blackboard, under the Tools option.

  • You will need a headset with microphone to participate in audio and video sessions.
  • If your instructor is using Blackboard Collaborate to deliver class, first you will need to download Collaborate. It's recommended you start this process 20-40 minutes BEFORE your first class.

For first time users, we recommend visiting the Blackboard Collaborate resource page to make sure that your computer meets the requirements, has the necessary software, and to test out your connection and equipment prior to joining a session.

Collaborate help

Collaborate tutorial

UAF is currently adopting the learning management system (LMS) Canvas. Over the next few semesters, more and more of your UAF courses will use Canvas instead of Blackboard. Learn more about UAF's transition to Canvas.

There are two network offerings throughout campus. UAlaska offers a quick and easy login for current students, faculty, and staff as well as non-affiliated guests. Eduroam offers a more permanent and secure platform for long-term connections.  Eduroam does take extra effort to configure but it is recommended for academic purposes because of the added security and convenience of not having to log in each time you want to access the network.

  • Connect your computer the "UAlaska" wireless network.
  • Once connected, open your web browser and navigate to https://www.uaf.edu; you should be redirected to the login page.
  • Click or tap on "UAlaska Full-Access", and login with your UA Username and password (set in ELMO).

Don't know your UA username? Return to "Getting Starting" to activate your account.
If you forgot username or password select: Help, I forgot my username/password

Tired of logging in every time? To setup automatic login for a year on Eduroam, select Eduroam Full-Access.

Technology Assistance

 

UA Office of Information Technology (OIT)

Toll-free: 1-800-478-8226
Emailhelpdesk@alaska.edu

 

KuC Help Desk

Monday-Friday
8 a.m.-5 p.m.

Phone: 907-543-4534
Toll-free: 1-800-478-5822
Email: kuc-helpdesk@alaska.edu