UAOnline Help

Service Details

Select from the headings below to expand more information about each topic:

  1. Go to the UAOnline login page.
  2. Click on the Log in with UA Password link.
  3. Enter your UA Username.
    -Your username will be your ELMO username usually consisting of your initials, lastname, and (sometimes) an identifier.
    -If you forget your username, you can look it up using ELMO.
  4. Enter your UA Password.
    -If you have never set or have forgotten your UA password, you can set/reset it using ELMO.
    -Memorize your password. For privacy and security, do not write down or share your password with anyone.
  5. Click the Login button.
    -If you are unable to log in and you are sure your credentials are correct, go to ELMO and use option 1 to assure your credentials are synced.
    -If you are brought to a page that says your credentials are out of sync, hit the sync button at the bottom of the page.
    -Once your credentials are synced, you should be able to log into all UA systems.
    -To protect your information, always log off and exit the browser when using UAOnline.

-For navigation and configuration support, contact the your campus Help Desk/Service Desk, see local contact information below.
-Some student information may be updated through UAOnline. For example, mailing address and phone number may be updated using the Update Address(es) and Phone(s) option in the Personal Information section. To update personal information, or report inaccurate information, in the Student Services & Account Information, or Financial Aid sections, contact your local campus Enrollment Services, Registrar's, or Admissions office. Refer to contact information below.
-Employee information may be viewed, but not updated, via the web at this time. Instructions on updating employee information are available on pages throughout UAOnline.
-To submit comments or suggestions regarding UAOnline or other web access services, please use the Employee Feedback or Student Feedback forms.

Although other browsers and versions may work, the recommended browsers for UAOnline are:

  • Microsoft Internet Explorer 6.x
  • Netscape 7.0x
  • Firefox 1.x or higher
  • Safari 1.2 or higher

Many links within the UAOnline lead to other University and non-University sites. Use the "BACK" button in you web browser to return to the UAOnline Pages.


Campus Contact Information

University of Alaska Anchorage

UAA Students, Staff & Faculty
UAA Call Center
Phone: (907) 786-4646
Toll Free: (877) 633-3888

UAA Staff & Faculty
UAA Human Resources
HR Directory: By Department

UAA Students
UAA Enrollment Services
Phone: (907) 786-1480

University of Alaska Fairbanks

UAF Students, Staff & Faculty
NTS Service Desk
Phone: (907) 450-8300
Toll Free: (800) 478-8226

UAF Staff & Faculty
UAF Human Resources
Phone: (907) 474-7700

UAF Students
UAF Registrar
Phone: (907) 474-6300
Toll Free: (877) 474-6046

University of Alaska Southeast

UAS Students, Staff & Faculty
UAS Help Desk
Phone: (907) 796-6400
Toll Free: (877) 465-6400

UAS Staff & Faculty
UAS Human Resources
Phone: (907) 796-6273

UAS Students
UAS Admissions
Phone: (907) 796-6100
Toll Free: (877) 465-4827

University of Alaska Statewide

UA Statewide Employees
NTS Service Desk
Phone: (907) 450-8300
Toll Free: (800) 478-8226

UA Statewide Staff
UA Statewide HR
Phone: (907) 450-8200