Get Help

The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the Service Alerts page. 

Support Hours of Operation

Semester Hours

Bunnell Building Room 231
1790 Tanana Loop, Fairbanks, Alaska 

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Winter Holiday Hours

Monday, December 25th: CLOSED
Tuesday, December 26th: CLOSED
Wednesday, December 27th: 10:00 AM - 6:00 PM
Thursday, December 28th: 10:00 AM - 6:00 PM
Friday, December 29th: 10:00 AM - 6:00 PM
Saturday, December 30th: 10:00 AM - 6:00 PM
Sunday, December 31st: 10:00 AM - 6:00 PM
Monday, January 1st: CLOSED
Tuesday, January 2nd: CLOSED

Other Campus Help Desks

UAA Information Technology Services

UAS IT Services

Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions:

Remote Device Screen Share Instructions

Get Support

If you are having issues signing into your ELMO account, please call  as we are required to verify your identity over the phone.

Call Service Desk

Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312