Adding and Managing Devices

Have a new phone? Want to add a security key? You can easily add new devices in ELMO or using a Duo login Prompt.

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Method 1: Using ELMO

1. Log into ELMO
   Go to https://elmo.alaska.edu and sign in with your university credentials.
   
   
2. Navigate to Security Settings
   Locate the Security Settings or Multi-Factor Authentication (MFA) section in your profile.
   
   
3. Select the Test and Configure MFA button
   This will open the MFA configuration options for your account.
   
   
4. Add or Activate Your Device
   • If you already have a phone on your account, you can generate an activation text to be sent to your phone.
   • Otherwise, you can add your smartphone from this menu by entering your phone number and selecting Add smartphone, then selecting the activation link in the text message.
   • Tablets and mobile devices without phone numbers can also be added from this menu by selecting Add tablet. An activation link and QR code will be generated; devices with cameras can scan the QR code, while devices without will need to use the link to activate. 
   • Apple Watches and Android Wear OS smartwatches can be used as authenticators, but require a connected smartphone.
     
     
5. Download and Activate Duo Mobile
   • Download the Duo Mobile app if it’s not already installed:
     • Duo Mobile on the IOS App Store
     • Duo Mobile on the Android Play Store

Setup complete!
You can test your Duo Mobile setup by approving a login request.

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Method 2: Using a DUO Login Prompt

1. Log into an MFA-enabled service such as ELMO, UA Mail, Canvas, or UAOnline to generate a Duo Prompt. Don't finish the authentication! 
   
   

2. Select "Other Options," then "Manage Devices".

3. Use an existing method to authenticate.

   • If you don't have access to the available options, you can use ELMO to generate a temporary bypass code.

4. After authenticating, you will be taken to the device management portal where you can manage your devices and add new ones.