Staff Home Role
UAF Academic Calendar for more important dates
January 5: Important Financial Aid alerts issued & cases are managed by advisors
January 9: Orientation for new students.
Students will be downloading the Navigate Student App & completing the in-take survey. Advisors can review the survey responses on the
student profile under the path tab.
January 16-February 6: Instructors issue Nanook Navigator Early Engagement/Progress reports & cases are managed by advisors
March 2: Advisor Registration Appointment Campaign Starts
*Two weeks before the course list is available.
March 6: Instructors enter midterm grades in UAOnline.
May 6: All cases for the semester are to be closed out by this date. On May 7, the cases are closed
out by the Nanook Navigator team using the "Unknown if Staff Contacted" outcome.
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Log into Nanook Navigator: https://uaf.campus.eab.com/
Office Hours: Come ask questions at weekly Nanook Navigator Office Hours or join us for training.
Student Engagement & Support
Learn how to log into your Nanook Navigator profile, switch roles, view assigned students, search for students, and change your profile semester data.
Here is the getting started training video.
How to navigate the student profile video.
Review the getting started guide here.
Review the user settings guide here.
Review the staff dashboard video.
How to access the help center and help center articles
The Appointment Center allows staff at an individual location to manage appointments for that location. For example, a front desk worker can manage appointments for a tutoring center using Appointment Center. Actions possible using the Appointment Center include managing the scheduling grid, scheduling appointments, editing appointment details, and canceling appointments. Staff can also view a list of drop-in and scheduled appointments for the day or week. Find the next available appointment for another staff member through the appointment center.
The Staff Dashboard is a feature designed to give you an at-a-glance, actionable information about students who are assigned to you and an overview of ongoing or recent activity. Users can create custom tiles from V3 Reports to be more productive and strategic when managing your unique student caseload.
Events allow staff to reach out to specific student populations to encourage them to sign up for events.
Referrals in Nanook Navigator are a system of notifications that provide information to students through email, send a notification (case) to an office or person, and support staff provide outreach. Referrals are technically called an alert in the Nanook Navigator system.
Advisors are encouraged to submit referrals to support offices to create a pipeline of support for the student. This also creates collaboration and shared information across student success units.
Advisors and staff should always let the student know they are submitting a referral prior to submitting. Unless it is an ORCA referral.
- Important Advisor Information
- Referrals Website
- Nanook Navigator Alerts and Case Intervention Key- Referrals
- Nanook Navigator New Referral Request Form
Important details to provide in the referral comment:
- Why should the student meet with the office/support staff?
- Items the student may need to provide to the office/support staff.
- Questions the student has at this time.
- Scenario details: credits, what-ifs, housing, failing courses or planning on withdrawing, student athlete compliance concerns, SAP or SAP planning, financial changes, major life changes, etc.
- Concerns the advisor may have and how the situation may impact the student’s progress or success. *No HIPAA or confidential information.
Here is the video on how to issue an alert: updated video coming soon!
Alerts are created when instructors mark a student “At-Risk” during a progress report
campaign or an academic alert was issued. These reports include cumulative GPA, alert
reason, course related to the alert, alert is connected to a progress report or not,
and the comment from the issuer.
You can pull a report of the students with alerts in the report's features. You can
pull this data by advisor assignment, major/s, college, assigned advisor for management,
watch lists, or etc.
Advisor intervention and data reports key.
Here is the video on how to schedule download your alerts regularly: https://player.vimeo.com/video/647893011?h=1b8648cb9a.
Student Name, ID, Categories, Tags, Classification, Major, Cumulative GPA, Assigned Advisors, phone number, gender, ethnicity, address, Term Credit hours, Term GPA, Total Credit Hours Earned, student opted out of SMS, and opt in SMS.
Student enrollment report provides student courses by semester, mid-term grades and final grades along with other associated course information.
Advisor intervention and data reports key.
View student grades through the enrollment report, student profile or progress reports report.
Who are my advisees?
This hand-out provides instructions on how to pull a list of your advisees. The report
can also provide the assigned advisors for any current student, allowing you to search
by major, school, watch list, and etc.
Assigned advisors are Individual Advisors or Unit/Department Code Advisors assigned
to students in the Multiple Advisors SGAADVR screen in Banner. Advisor assignment
data pulled into Nanook Navigator includes both the primary and secondary assigned
advisors for the listed semesters (each student) in Banner.
For advisor access in Banner, DegreeWorks and Onbase please have your department approver complete the access request form at https://www.uaf.edu/reg/faculty/faculty-forms.php. Click on the Access, Data & Records tab, then select Account Access Request to UAF Student Data (Banner, Onbase). For Dept/Role your department approver should select "A UAF Advisor (Any Dept).” Your departmental approver is likely the person who signs your timesheet. You *MUST* have current FERPA training before access will be granted.
This report provides appointment summaries in bulk based on specific dates and search criteria.
Data can be pulled by your assigned student, relationship, major/s, college, student lists, or other criteria.
Save report criteria for future searches and create a schedule download to your email https://player.vimeo.com/video/647893011?h=1b8648cb9a.
Send text messages to students through Nanook Navigator.
- Please review the Nanook Navigator Text Message Policy before texting.
- Here is the communications video: https://media.uaf.edu/media/t/1_17zw1rqe.
- Here is the handout on how to create a messaging campaign.
- Here is how to use the Email & Text Message Content Templates.
- New V3 Reports Library
- New V3 Reports handout
Send e-mails to students, advisors or instructors in Nanook Navigator.
- Email Templates and Best Practices worksheet.
- Here is the communications video: https://media.uaf.edu/media/t/1_17zw1rqe.
- Here is how to use the Email & Text Message Content Templates.
- Rich Text Editor handout.
- Email merge tags and Email signature (log into help center to access)
- Here is the handout on how to create a messaging campaign.
- New V3 Reports Library
- New V3 Reports handout
This key provides a list of the Nanook Navigator categories which can be used in reports and advanced searching. The key also provides a list of student holds or status codes you may see when viewing a student profile.
Add notes to a student's profile.
*Starts at 3:38
Run an advanced search to get a quick list of student names and students IDs. Staff and faculty advisors can utilize this list for creating watch lists, communicating to students, scheduling appointments, and use in combination with several other Nanook Navigator features.
NOTE: Transfer students will show up as "enrolled" for the term that their transfer courses are evaluated in. You may have transfer students who are not matriculating until a future term that may populate on your current term results. You can use the V3 Enrollment Report to ensure the student is enrolled in UA courses for that term.
Here is the advanced search training video: https://media.uaf.edu/media/t/1_nb2f79q3
Run an advanced search to get a quick list of student names and students IDs of students who have not registered for an upcoming semester. Student care employees can utilize this list for creating student lists, communicating to students, scheduling appointments, and use in
combination with several other Nanook Navigator features.
- Department Accounts in Nanook Navigator: Department accounts in Nanook Navigator are a tool to utilize the unit/department advisor code for serving our students in a coordinated care manner.
- Create a prospective student profile handout or video- this profile can then later be merged with the matriculated student profile. Use this manual profile to track appointments and reports on appointments before the student is a UA matriculated student. Recommendations: track the student profiles you create and merge in Nanook Navigator. Here is a template tracking sheet for download.
- Appointment Center handout and video: schedule appointments for the office/department/unit through the unit/department account
- Department Account- Drop-In Availability
- Appointment Requests and Drop-In Management
- Managing Cases for the office/department/unit through the unit/department account.
EAB Resources- Education Advisory Board (EAB) provides a variety of information, articles, data, handouts, and initiatives to the public. Anyone with an alaska.edu email address may create a profile in EAB to access more information, articles, data, handouts, and initiatives. Here is a handout with instructions on how to set up your EAB resources account.
Getting Started
Getting Started
- Coming Soon!
Student Profile
- Student Profile Guide (Coming Soon!)
- AI Student Profile Agent Prompt Ideas & Scenarios
- Create a Prospective Student (Coming Soon!)
Appointments
This guide provides the steps to set up appointment availability, sync your Google Calendar, schedule appointments, create and manage appointments, report on the appointments, and track appointment attendance. These steps will set up an academic advisor or support staff for creating appointment campaigns, managing the campaign, and streamlining the appointment documentation.
Appointment Availability
Appointment Summaries
Appointment Scheduling
- Appointment Notifications
- Creating & Managing Appointments
- Student Mobile App & Kiosks
- Appointment Queues
- Student-Initiated Appointment Scheduling
Metrics & Responses
Documentation
- Email & Text Message Content Templates (Coming Soon!)
- Nanook Navigator Text Message Policy
- Email Templates & Best Practices (Coming Soon!)
- Add Notes to a Student's Profile (Coming Soon!)
Miscellaneous
- Appointment Center (Coming Soon!)
Alerts, Referrals & Case Management
Alerts can be configured to automatically open a Case, which is essentially an electronic case file where staff can coordinate for a single student across departments. A case is an electronic “case file” where staff and instructors across departments (e.g., financial aid, bursar, tutoring, and advising) can coordinate and collaborate on the follow-up with students. Cases create a more formalized next step for action or intervention on an issued alert.
Alerts
Referrals
