School of Education Technology Help Center
Note to Windows Vista users
The UAF Office of Information Technology does NOT support Windows Vista at this time, recommending that users stay with Windows XP.. They also recommend against upgrading to Internet Explorer 7 as it does not work reliably with Blackboard and other UAF web sites. Their target date for Vista support is Fall 07.
If you have a new laptop with Vista already installed, download and use FireFox from this site rather than using Internet Explorer 7 as your web browser. It seems to work better with Blackboard, although there are no guarantees.
Sources of Support
The School of Education offers extensive support for Apple laptops. We also suport Windows laptops as much as possible. We can help you configure your Windows laptop to operate over UAF wireless networks or to print to networked printers.However, we cannot guarantee that we can solve all of the problems that Windows users encounter.
You can get help with your computer in any of the following ways:
- bring it by the lab at Old U Park during supervised lab hours;
- contact the UAF Help Desk Monday - Friday: 7:30 am - 9:30 pm or Saturday & Sunday: 10:00 am - 6:00 pm at (907) 474-6564 or Toll Free (only within Alaska) at 1-800-478-4667;
- visit the Office of Information Technology's web site at http://www.alaska.edu/oit/
- OIT's Desktop Support provides a walk-up Student Support Center, located in the MBS complex - across from the Skarland Hall entrance from 9-Noon and 1-6pm, Monday through Friday;
- stop by the Help Desk at 401 Rasmuson Library.
Note: Processes, screen shots, and software described on these pages are correct for Mac OS 10.4 (Tiger) and may not apply to earlier versions of Mac OS (particularly versions prior to 10.3).
Select a help topic for help with your laptop
- System Maintenance, Macintosh (Keep Your System Running Smoothly Through Preventative Maintenance)
- Troubleshooting, Macintosh (Repairing Common Problems)
- Care and Feeding of Laptop Batteries, all laptops
- Backing Up Your Laptop, all laptops
- Macintosh for Windows Users | 1.8MB
PDF file |
A general discussion of how to perform familiar Windows tasks (e.g.., creating folders, making shortcuts, quitting programs, etc.) on a Mac
Macintosh Utility Software
- Using AppleJack | 84KB PDF
File |
Important software for general troubleshooting and repair. - Setting Up and Using Macaroni | 200KB
PDF file |
Specifics on setting up and using Macaroni. Make sure to install this.
Firmware for Macintosh Computers
Visit the SOE Download Center for this and other useful software.
