Data Center Outage FAQs - May 11 and May 18, 2024
This planned shutdown will mean all UA enterprise data systems served out of the Butrovich Data Center (including UAF Campus Internet) will be offline and unavailable during the following time frames:
Saturday, May 11:
From 5:00 AM until 7:00 PM.
Restoral of Temporary IT Systems and Services starting at 7:00 PM.
Saturday, May 18:
From 6:00 AM until 9:00 PM.
Restoral of IT Systems and Services starting at 9:05 PM to 11:59 PM.
For Students, service impacts during the Saturday outages (May 11 and May 18) will be the following:
|
|
CAMPUS COMMUNITY |
|
|
Unavailable = X Partially Available = ✓ Available = ✓ |
UAA, UAS & affiliated campuses |
UAF & affiliated campuses |
|
SERVICE DESCRIPTION |
||
|
Internet connectivity |
✓ |
X |
|
VPN services (vpn.alaska.edu) and wireless access |
✓ |
X |
|
OIT Computer Labs that are virtualized (vdi.alaska.edu) |
X |
X |
|
Network Licenses for Matlab, ERDAS, SPSS, ArcGIS |
X |
X |
|
DegreeWorks |
✓ |
✓ |
|
elmo.alaska.edu for password resets and account management* |
X |
X |
|
elmo.uas.alaska.edu and me.uaa.alaska.edu for password resets and account management* |
✓ |
✓ |
|
ePay Payment System |
X |
X |
|
UA Blackboard Learn and UAF Canvas course work |
✓ |
✓ |
|
Changes to course enrollments or course listings in UA Blackboard Learn and UAF Canvas made during the outage in UAOnline/Banner will be accepted, but applied after power is restored. |
✓ |
✓ |
|
Email* |
✓ |
✓ |
|
UAOnline* |
✓ |
✓ |
|
UA Google Workspace* |
✓ |
✓ |
|
UA Single Sign-on (SSO)* |
✓ |
✓ |
|
UA Zoom* |
✓ |
✓ |
|
uaf.edu and alaska.edu web sites* |
✓ |
✓ |
|
*NOTE for UAF users: to use this service during the outage, internet connection must be outside of UAF, as UAF network connectivity will be unavailable during the outages. |
||
For Faculty, impacts for the Saturday outages (May 11 and May 18) will be the following:
|
|
CAMPUS COMMUNITY |
|
|
Unavailable = X Partially Available = ✓ Available = ✓ |
UAA, UAS & affiliated campuses |
UAF & affiliated campuses |
|
SERVICE DESCRIPTION |
||
|
Internet connectivity |
✓ |
X |
|
VPN services (vpn.alaska.edu) and wireless access |
✓ |
X |
|
OIT Computer Labs that are virtualized (vdi.alaska.edu) |
X |
X |
|
Network Licenses for Matlab, ERDAS, SPSS, ArcGIS |
X |
X |
|
OIT hosted Windows Shares, such as \\uaf-c3.apps.ad.alaska.edu |
X |
X |
|
OIT hosted servers or VMs |
X |
X |
|
UA Directory (people.alaska.edu) |
X |
X |
|
DegreeWorks |
✓ |
✓ |
|
elmo.alaska.edu for password resets and account management* |
X |
X |
|
elmo.uas.alaska.edu and me.uaa.alaska.edu for password resets and account management* |
✓ |
✓ |
|
ePay Payment System |
X |
X |
|
OnBase Production Systems |
X |
X |
|
OnBase LRGP/DR Systems * |
X |
X |
|
UA Blackboard Learn and UAF Canvas course work |
✓ |
✓ |
|
Changes to course enrollments or course listings in UA Blackboard Learn and UAF Canvas made during the outage in UAOnline/Banner will be accepted, but applied after power is restored. |
✓ |
✓ |
|
Email* |
✓ |
✓ |
|
UAOnline* |
✓ |
✓ |
|
UA Google Workspace* |
✓ |
✓ |
|
UA Single Sign-on (SSO)* |
✓ |
✓ |
|
UA Zoom* |
✓ |
✓ |
|
uaf.edu and alaska.edu web sites* |
✓ |
✓ |
*NOTE for UAF users: to use this service during the outage, internet connection must be outside of UAF, as UAF network connectivity will be unavailable during the outages.
For Staff, impacts for the Saturday outages (May 11 and May 18) will be the following:
|
|
CAMPUS COMMUNITY | ||
|
Unavailable = X Partially Available = ✓ Available = ✓ |
UAA, UAS & affiliated campuses |
UAF & affiliated campuses |
UA System/ Butro Bldg |
|
SERVICE DESCRIPTION |
|||
|
Internet connectivity |
✓ |
X |
X |
|
VPN services (vpn.alaska.edu) and wireless access |
✓ |
X |
X |
|
Banner and UAOnline* |
✓ |
✓ |
✓ |
|
On-premise RPTP |
X |
X |
X |
|
VistaPlus, reports.alaska.edu |
X |
X |
X |
|
QMenu and QAdhoc |
X |
X |
X |
|
TOAD queries in production Banner will be available, though TOAD queries against on-premise RPTP will be unavailable. |
✓ |
✓ |
✓ |
|
Banner SSHFS server |
X |
X |
X |
|
OMNI CMS, edit.alaska.edu |
X |
X |
X |
|
OIT Virtual Desktops (vdi.alaska.edu) |
X |
X |
X |
|
OIT hosted Windows Shares, shared storage, such as \\uaf-c3.apps.ad.alaska.edu |
X |
X |
X |
|
OIT hosted server or VM |
X |
X |
X |
|
Network Licenses for Matlab, ERDAS, SPSS, ArcGIS |
X |
X |
X |
|
DegreeWorks |
✓ |
✓ | ✓ |
|
elmo.alaska.edu for password resets and account management* |
X |
X |
X |
|
elmo.uas.alaska.edu and me.uaa.alaska.edu for password resets and account management* |
✓ |
✓ |
✓ |
|
ePay Payment System |
X |
X | X |
|
OnBase Production |
X |
X |
X |
|
OnBase LRGP/DR Systems* |
X |
X |
X |
|
UA Directory (people.alaska.edu) |
X |
X |
X |
|
Payment Net for Pro-Card purchases and Concur for travel management* |
✓ |
✓ |
✓ |
|
MyUA and other HR tools, along with the EthicsPoint reporting platform, Rave communications and other compliance and safety systems* |
✓ |
✓ |
✓ |
|
alaska.edu and uaf.edu websites will be available, however OMNI CMS form submissions will not be available. |
✓ |
✓ |
✓ |
|
Email* |
✓ |
✓ |
✓ |
|
UAOnline* |
✓ |
✓ |
✓ |
|
UA Google Workspace* |
✓ |
✓ |
✓ |
|
UA Single Sign-on (SSO)* |
✓ |
✓ |
✓ |
|
UA Zoom* |
✓ |
✓ |
✓ |
|
uaf.edu and alaska.edu web sites* |
✓ |
✓ |
✓ |
* Note for UAF Users: Internet connection must be outside of UAF, as that network will be unavailable.
For Former Students and Former Employees, impacts for the Saturday outages (May 11 and May 18) will be the following:
|
Unavailable = X Partially Available = ✓ Available = ✓ |
UA, UAA, |
|
SERVICE DESCRIPTION |
X |
|
DegreeWorks |
✓ |
|
elmo.alaska.edu for password resets and account management* |
✓ |
|
elmo.uas.alaska.edu and me.uaa.alaska.edu for password resets and account management* |
X |
|
ePay Payment System |
X |
|
UAOnline* |
X |
|
UA Single Sign-on (SSO)* |
X |
|
uaf.edu and alaska.edu web sites* |
✓ |
From May 11-18 to integrate a maintenance bypass switch for the Uninterruptible Power Supply (UPS) for the Butrovich Data Center (BDC). The switch will ensure seamless and continuous power supply to the BDC in the event of a UPS outage or during annual maintenance on the UPS. Planned maintenance power disruptions to the Butrovich Data Center will take place on May 11 and May 18. This is to ensure safety for the technicians doing the upgrade work.
During these planned maintenance shutdowns many UA data systems served out of the Butrovich Data Center will be unavailable.
The University of Alaska Fairbanks main campus, including the Butrovich Building and all UAF community campuses and outreach centers, will lose internet access during the planned maintenance shutdowns. System Office and UAF users will also lose access to VPN services and any shared file servers hosted in the Butrovich Data Center.
Systems and services not hosted in the Butrovich Data Center should be available, such as email, Internet services for UAA and UAS and their affiliated community campuses, etc..
To prepare for the power outages on Saturday, May 11 and Saturday, May 18, complete work or tasks in the impacted services before 5:00 PM on Friday, May 10 and Friday, May 17. Some examples of tasks to take care before the start of the outage:
- Plan for internet access other than the UAF network, such as your mobile phone’s hotspot.
- Reset your password if it has been over one year since your last password reset
University employees in the Butrovich Building should also power down their workstations and other electrical loads by 5:00 PM on Friday, May 10 and Friday, May 17.
Banner will be accessible during this outage period.
For project status follow along at OIT System Status Updates.
For further questions? As always, your local service desk is here to help!
University of Alaska Anchorage
Technical Support Center
University of Alaska Fairbanks & System Offices
Nanook Technology's Service Desk
University of Alaska Southeast
Helpdesk