Business Services Advisory Team brings customers together

— By Amanda Wall, associate vice chancellor, financial services

Late last year I chartered the Business Services Advisory Team. The purpose of the BSAT is to bring customers together in a format with the service delivery areas to receive and provide feedback to ensure that service and responsiveness are maintained at high levels. It is an influential advisory group that represents units across UAF by providing input and feedback on customer satisfaction, plans for service and process improvement, service design interests, and other concerns of all customers. This structure is intended to engage customers as partners to ensure great service and continuous improvement in a campus-wide context.

The Business Services Advisory Team members represent the viewpoints of all customers and stakeholders. The Team provides guidance in a variety of ways, such as:

• Review and provide input on primary transactional services at UAF (Travel, Facilities, Procurement, Human Resources, and OIT)
• Provide feedback on proposed service improvements, including the use of automation and shared services
• Provide guidance on communication strategies to best meet customer needs
• Receive and share recommendations and feedback from customers
• Provide feedback on the cost structures of the service
• Provide feedback on accountability and performance measures
• Provide feedback on the continuation, expansion, or modification of services

The UAF Business Services Advisory Team is composed of one senior fiscal or a senior business representative nominated by each member of the chancellor’s core cabinet. BSAT members are responsible for representing all areas of the unit as well as disseminating information discussed at BSAT meetings back to their units.   

Please don’t hesitate to contact me, or any of the other representatives if you have questions, suggestions, or concerns.

 

Business Services Advisory Team Membership 

Member	Position	Representing:
Amanda Wall	Associate Vice Chancellor, Financial Services	Chair
Phill Harrington	Executive Officer, Signers' Business Office	Chancellor
Kim Davis	University Relations Special Projects Director	University Advancement
Cecelia Chamberlain	Executive Officer, College of Rural and Community Development	CRCD
Harmonie Peters	Facilities Fiscal Officer	VC Administrative Services
Heather Foltz	College of Liberal Arts Fiscal Officer	Provost
Ali Knabe	Associate Vice Chancellor, Student Affairs	VCSA and Enrollment Management
Jennifer Harris	Alaska Center for Energy and Power Executive Officer	Vice Chancellor for Research
Martha Mason	OIT Executive Director, User Services	Office of Information Technology
Amanda Lash	Travel Manager	Travel Customer Service
Karen Mallette	Executive Officer/Director of Business Operations	Facilities Procurement
Bryan Hoppough	Senior Business Partner	Human Resources