Maintenance Services


Maintenance requests are submitted via the MyHousing portal. To submit a maintenance request:

  • Select "RCR/Damages" from the menu on the left.
  • Select "Maintenance Requests".
  • Select "Add Work Order".

Enter your maintenance request with a title, a brief statement describing the issue choose the category it falls under, and be as specific and detailed as possible in the description (Such as location of issue, and details of the issue). The status of maintenance requests can also be checked in the MyHousing portal.  

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Heat loss

Windows in the residential facilities are a significant source of heat loss.
Please refrain from leaving windows open when temperatures drop
below 32 degrees Fahrenheit, as freezing can occur, along with buildings
creating more heat and higher temperatures within other rooms, making
the community uncomfortable.

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Custodial services

Residence Life custodial services for common areas is provided by ABM under an annual contract. They work to maintain a clean and comfortable living environment in the common areas of your building. They are responsible for cleaning and sanitizing common bathrooms, showers, lounges, laundry rooms, kitchens and corridors. If you find cleanliness issues in the residence halls, please use the QR code to report it (bathrooms only) or contact RL staff.

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For clogged sink or tub drains, do not use Drano or any other cleaning compound. Contact the Department of Residence Life or a Residence Life staff member regarding maintenance to sinks, bathtubs, or toilets. You may attempt to clear clogs with a plunger before calling for assistance. Do not put garbage, paper towels, fish tank debris, grease, tea or coffee grounds, etc., into any drain.

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Key/Lock issues

Duplication of any University keys, including room keys, is prohibited by the code of conduct. If your key is sticky or the lock is difficult to use, do not use any type of chemical liquid lubricant such as WD-40. Contact Residence Life staff and a staff member from the key shop will clean or replace your lock to correct the issue. For personal safety, when keys and identification are lost together, an emergency lock core change must be initiated. Students should contact the Residence Life staff to initiate this lock core change.

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Pest control

With respect to your safety and that of our environment, we request your best efforts toward maintaining a clean and sanitary room/apartment. In the event of a pest infestation, contact a Residence Life staff member in your area immediately. There is no direct cost to you for this service. If, however, the infestation is found to be the result of poor housekeeping or hygiene practices, you will be assessed for the services.