Alaka Range in a purple Sunset
Alaska Range

Elive

Elive Computer Ready? (click here and follow instructions to be sure you can access ellumination live) also we are now using the audio function - visit the configuration room to be sure you have audio capabilities.



Supervisor Training Program




Training Front Office Staff: Handling Difficult & Disruptive Behaviors

Innovative Educators has graciously allowed us to present this training to all UAF Employees.

Below is the recording information for "Training Front Office Staff: Handling Difficult & Disruptive Behaviors."  If the link below does not work, please copy and paste it into your browser.

Recording of "Training Front Office Staff

Also attached are the presentation PowerPoint and handouts. We hope you will find this training informative and useful to your career.

Presentation PowerPoint

HANDOUTS:

Techniques for Addressing Aggresive Behavior

Positive/Negative Responses

Top Ten Things To/Not to Say

Questions for Further Discussion





Denali on a Clear Summer Day
Denali by Mike Cox