Mediation Services

What is mediation?

Mediation is a form of Alternative Dispute Resolution (ADR) that is offered by D&EO as an alternative to the traditional grievance or complaint processes. It is confidential, voluntary and ensures that the outcome of the decision-making process remains in the hands of the parties. It provides an opportunity for the parties to discuss their issues, clear up misunderstandings, identify separate and mutual interests and find areas of agreement. The mediator provides a safe environment, the ability to frame the issues in constructive ways, and support for the development of a mutually acceptable solution. The purpose of mediation is to help people resolve or better manage their disputes with one another. It accomplishes this by helping parties reach agreements about what each will do differently in the future. The process is intended to tap the parties' wisdom, unlock creativity, bring about hope, loosen deadlocks and promote understanding, cooperation, and joint problem-solving.

How to Request Mediation:

Contact Ana Richards at 474-7393 or to request a mediation.

Benefits of Mediation

  • Fair- Parties have equal say in the process and decide mutually on solutions.
  • Neutral- The mediator is a neutral party who facilitates the process, but does not impose any decisions on the parties involved.
  • Confidential - All parties must sign an agreement to keep all information regarding the mediation confidential.
  • Personalized Solutions - The parties involved maintain greater control over the development of agreements and can tailor solutions to best fit their individual needs.
  • Improved Relationships - The process fosters open communication, understanding and cooperation which often results in improved relationships.
  • Free - Mediation is available at no cost to the parties.


Communications Department, UAF

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