Frequently Asked Questions

Photo by Heidi Rader.

Q: Is taking an online course right for me?

A: Before you sign up for Alaska Master Gardener Online, you should feel comfortable navigating the Internet, using e-mail, and using basic programs such as Microsoft Word. Much of the Online Course uses pdfs so you should have a current version of Adobe Reader. Please do not sign up for this course if you are new to computers. You MUST have some computer experience before you take an online course. Students who have some computer background, but have never taken an online course, should review the Blackboard resources before you start the course. Their guides will help you navigate the Blackboard system.

Q: I don't want to take the Alaska Master Gardener Course Online, I want to take it in person

A: To find out if a face-to-face Alaska Master Gardener Course is being offered where you live and when, contact the instructor closest to where you live. You can find their contact information  here.

Q: I signed up for the Master Gardener Online Course, and haven't received any information.

A: Students that register for the Alaska Master Gardener Course will be automatically enrolled in the University of Alaska Fairbanks Blackboard Learn . If you have not received a confirmation of enrollment please contact Kim Runnion at: or (907) 479-4773. If you are having trouble logging into Blackboard, contact the Helpdesk for assistance by emailing: or calling (907) 450-8300. Also, please make sure your contact information is up to date in UAonline and be sure to either check your new UAF email address ( or forward it to your preferred email address as we will be sending important information to your email address.

Q: What do I have to do for my “volunteer service”?

A: For more information on volunteering, go here.

Q: Where do I purchase the required text for the course?

A: You can order Sustainable Gardening: The Alaska Master Gardener Manual by following this link.

Q. My username or password is not working.

If you did not forget your username or password, and ELMO does not recognize you, then contact the OIT at helpdesk@alaska.eduand they will help you troubleshoot the problem.
Q: The Help Desk has not responded to my emails/calls? Now what?
A: Sometimes the UAF Help Desk may not respond as quickly as you would like. This is usually due to either a high volume of inquiries or their offices may be closed. If you think your email/call is taking a significant amount of time to be answered, please contact us and we can try to speed up the process.
For any additional questions, please contact us.
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